Refund policy
Return and Refund Policy
At Norven™, we want you and your pet to be completely satisfied with your purchase. That’s why we offer a 30-Day Money-Back Guarantee.
30-Day Money-Back Guarantee
If you or your pet are not entirely happy with your Norven™ Disposable Grooming Wipes, you may request a full refund or exchange within 30 days of receiving your order.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your package arrives damaged, defective, or contains the wrong item, please contact us immediately at [support@yourstore.com] with a description and a photo/video of the issue. We will ship out a free replacement or issue a full refund right away.
How to Initiate a Return
To start a return, simply contact our support team at [support@yourstore.com] with your order number. We will provide you with instructions and the appropriate return address.
Refund Processing
Once your return request is approved, your refund will be processed back to your original payment method within 3–5 business days. Please note that processing times may vary depending on your bank or credit card provider.
Contact Us
For any questions regarding returns or refunds, reach out to us at:
Email: [xxxsq43@gmail.com]